Case Study: Carpetright achieves a 30% rise in estimated sales with Kirona's field management solution

Carpetright introduce field management software and see a 30% rise in estimated sales with Kirona

Carpetright, the leading European floorcoverings specialist with over 600 stores and 320 home consultants, faced inefficient paper-based scheduling, limited consultant availability (170 stores without a dedicated consultant), long customer wait times and no visibility of consultant performance. To address this, Carpetright turned to Kirona and its field workforce management suite — including DRS Scheduler, Job Manager and InfoSuite — to modernize appointment booking and data tracking.

Kirona implemented remote job delivery, electronic onsite capture, hourly appointment slots and automated text reminders, plus geographic profiling to better match consultants to jobs. The result: 320 consultants now use Kirona daily, enabling 20,000 extra estimates year‑on‑year, a 30% uplift in estimated sales, static travel costs (0% increase), fewer missed appointments and reduced fuel use and carbon footprint.

Carpetright

Steve Johnson

Head of Central Operations