Case Study: ServiceNow achieves scalable digital trust and certificate automation with Keyfactor EJBCA

ServiceNow automates certificate management for millions of certificates with Keyfactor

ServiceNow, a leading digital workflow platform, faced challenges managing its PKI infrastructure at scale due to manual processes. These manual workflows for certificate issuance and renewal increased operational risk, limited visibility, and constrained control as their certificate volumes grew into the millions. To address this, ServiceNow turned to vendor Keyfactor and its EJBCA product.

By implementing Keyfactor EJBCA, ServiceNow established an automated, API-driven certificate management solution. This enabled secure, dynamic certificate issuance for every service, user, and workload. The results included saving dozens of engineering hours through automation, achieving 100% API-driven processes, and gaining real-time visibility across millions of certificates, which significantly improved their security posture and engineering efficiency.

ServiceNow