Case Study: Virgin Mobile achieves unified omnichannel order processing and scalable logistics with Kerridge Commercial Systems' OneOffice

Virgin Mobile - Customer Case Study

Virgin Mobile engaged Kerridge Commercial Systems to support its launch and multi-channel growth in the UK mobile market. Faced with the need to sell phones across call centres, web and retail channels while maintaining up-to-the-minute stock control, order processing and delivery information, Virgin Mobile required a unified back-office platform; Kerridge implemented its OneOffice solution to provide that centralised link across all sales channels.

Kerridge Commercial Systems’ OneOffice delivered integrated call‑handling and website functionality, automated order processing for payment authorisations, stock and despatch, carrier integration for logistics and tracking, and end-to-end returns management. The result was consistent, high levels of service with faster, automated order fulfilment, clear activity monitoring for timely interventions, cost‑effective returns processing and a robust, scalable platform able to handle high transaction volumes—fully supporting Virgin Mobile’s business model.

Virgin Mobile

Andrew Ralston

Customer Relationship Director