Case Study: First Citizens Group achieves 24/7 call-center uptime and reduced TCO with KEMP Technologies' Virtual LoadMaster

Leading Caribbean financial group successfully goes virtual

First Citizens Group, a leading Caribbean financial services organization handling more than 80,000 calls per month, needed to replace legacy hardware load balancers with a more versatile, cost‑effective virtual solution to ensure continuous uptime for its critical call center. After evaluating options with partner Dell, they selected KEMP Technologies’ Virtual LoadMaster (VLM‑200) to meet their availability and scalability requirements.

KEMP Technologies’ Professional Services deployed a pair of VLM‑200s in a high‑availability cluster integrated into the customer’s VM farm, providing intelligent traffic distribution (up to 200 Mbps per VLM), reduced physical footprint, and training for the IT team. The implementation delivered a non‑disruptive migration, 24/7 availability for the core call center, improved manageability and scalability for future web applications, and a lower total cost of ownership.

First Citizens Group

Janak Maraj

Manager - Database Administrator