Case Study: Snowflake resolves a critical provisioning outage with Keboola

Snowflake resolves a 10-hour system issue with Keboola

Keboola, a data platform provider, faced a major system failure that affected 35% of its clients. The root cause was an issue with how Keboola provisioned ad-hoc sandboxes on its Snowflake data warehouse, a problem that was outside of its control to fix. This led to a critical outage where Keboola's team could only file a support ticket with their vendor, Snowflake, and wait while customer communications flooded in.

Snowflake's support team, led by Todd Beauchene, provided an immediate and exceptional response. They quickly diagnosed the problem, developed a fix, and deployed it overnight, resolving the crisis. The result was that Keboola experienced firsthand the value of Snowflake's cloud expertise and support, which resolved an issue far more effectively than they could have on their own infrastructure. This incident validated Keboola's decision to partner with Snowflake and rely on its best-in-class cloud platform.

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