Case Study: DineroMail achieves unified, transparent multi-channel customer support with Kayako

DineroMail - Customer Case Study

DineroMail, Latin America’s leading Internet payments solution, aggregates local payment gateways into a single API used by thousands of merchants. The company needed a helpdesk that gave customers more control and transparency, enabled self-service, and was flexible and easy to roll out across different teams—requirements their previous Outlook-based workflow could not meet.

DineroMail implemented Kayako, giving customized agent views, clear request histories, multi-channel support (apps, mobile, email, APIs) and strong reporting. The platform simplified workflows, reduced duplicate responses, provided actionable performance insights, and earned praise across multiple departments; DineroMail is now rolling Kayako out regionally to better support franchisees and staff.

DineroMail

Juan José Noguera

Customer Manager