Kayako B2B Case Studies & Customer Successes

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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Kayako B2B Case Studies & Customer Successes

Case Studies

Aurea avoids $18M in support costs with Kayako

Coinstop achieves faster response times and scalable omnichannel support with Kayako

Contently scales support without adding headcount with Kayako

DineroMail achieves unified, transparent multi-channel customer support with Kayako

Envato achieves faster ticket resolution and unified customer management with Kayako

Heriot-Watt University achieves streamlined, scalable student and IT support with Kayako

IgniteTech cuts support costs and resolution times with Kayako One

Khoros cuts backlog 19% and avoids $885K in support spend with Kayako One

MercadoLead achieves an improved knowledge base and higher customer satisfaction with Kayako

Namecheap achieves streamlined ticket management and improved self-service with Kayako

Pearson Education achieves reliable 24/7 multilingual, integrated customer support with Kayako

Quick Heal achieves faster response times and extended service hours with Kayako

ResDAC (Research Data Assistance Center) doubles service requests handled per employee with Kayako

Texas Tech University achieves streamlined support and increased customer satisfaction with Kayako

Texas Tech University achieves improved customer satisfaction and support efficiency with Kayako

Toshiba Canada achieves double agent productivity with Kayako

Trilogy eliminates 80% of support tickets with Kayako

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