Case Study: Western Sydney University improves student retention with Kapiche

Western Sydney University analyzes 40,000 survey results with Kapiche to improve retention

Western Sydney University (WSU) faced significant barriers in analyzing its growing volumes of qualitative student feedback data from surveys like the Student Experience Survey (SES) and Graduate Outcomes Survey (GOS). This data, collected from over 40,000 annual survey results, was going unused because the sheer difficulty and time involved in manual analysis prevented staff from distilling meaningful insights to improve student experience and retention.

By deploying Kapiche's AI text analytics, WSU gained the ability to quickly analyze large volumes of verbatim feedback across multiple surveys. Kapiche enabled the university to layer these qualitative insights with operational data, sharpening their understanding of student behavior and allowing for more targeted actions to improve the experience. This resulted in far greater use of student insights, empowered over five teams with qualitative analytics, and directly influenced efforts to improve student retention and completion rates.

Western Sydney University