Case Study: PEXA saves 3 days a month on customer feedback analysis with Kapiche

PEXA cuts feedback analysis from 3 days to minutes with Kapiche

PEXA, a world-leading property technology company, faced significant challenges in analyzing scattered customer feedback from sources like surveys and support tickets. With low survey response rates and a manual analysis process that took three team members three days each month, they struggled to gain actionable insights. They turned to vendor Kapiche and its AI-powered text analytics platform to address these hurdles.

By implementing Kapiche, PEXA automated its feedback analysis, reducing the task from three days to just minutes. This allowed the team to produce more concise reports and respond to customer needs faster, such as quickly identifying and fixing a recurring issue with their document upload process. The solution from Kapiche enabled a shift to a proactive, data-driven strategy, freeing up the insights team to focus on strategic initiatives.

PEXA