Case Study: TeleTracking achieves 37% increase in billable utilization with Kantata (formerly Mavenlink)

TeleTracking Increases Billable Utilization by 37% With Mavenlink

TeleTracking Technologies provides patient flow automation and command-center solutions to hospitals, aiming to eliminate waits for care. The company struggled with fragmented tools (Excel, MS Project, SharePoint, Jira, NetSuite), which led to incomplete time tracking, unclear resource utilization, and poor capacity forecasting that increased costs and hampered scheduling.

By adopting Mavenlink as a single resource- and project-management platform, TeleTracking gained accurate time tracking, detailed utilization reports, sales-pipeline visibility, and better long-term capacity planning. The switch delivered 100% time-tracking compliance, a 37% increase in billable utilization (Q1 2018–Q1 2019), a 13% jump in hours in two weeks and an 18% increase in hours to date, plus improved WIP accounting and forecasting.

TeleTracking

Melissa Korzun

Client Transformation Leader