Case Study: Elite achieves greater efficiency and transparency with Kantata

Elite Uses Kantata to Drive Increased Efficiency and Transparency for its Customers

Elite, an industry-leading independent technology enterprise serving law firms, wanted to improve efficiency and enhance customer service by reducing fragmented processes and gaining better visibility across projects. The company chose Kantata and its Professional Services Cloud, especially for its native integration with Salesforce, to unify sales, delivery, support, and reporting in one environment.

Kantata helped Elite automate and integrate workflows, streamline time tracking, and simplify reporting, creating real-time end-to-end visibility and eliminating information silos. As a result, Elite freed up 15% more time for customer-facing activities and reduced its monthly customer invoicing cycle by 4 weeks, while improving transparency and billing efficiency.

Elite

Martin Linusson

Chief Customer Officer