Case Study: Box achieves improved service efficiency and forecast accuracy with Kantata

Box Elevates Customer Service Efficiency and Forecast Accuracy with Kantata

Box, a leading provider of content management solutions, needed better visibility into project health and resource capacity as its Global Consulting Services team struggled with an outdated PSA system and limited forecasting capabilities. As Box grew, it became harder to accurately predict project timelines, staff resources effectively, and deliver consistent outcomes for customers.

To address this, Box implemented Kantata to improve forecasting, delivery predictability, and resource planning. With Kantata, Box’s operations saved 1 week per month that could be redirected to curating business insights, while also improving customer service efficiency and forecast accuracy.

Box

Todd Guerrieri

VP of Global Consulting Services