Case Study: Providence scales HIPAA-compliant experimentation with Kameleoon

Providence scales HIPAA-compliant experimentation across web and backend systems with Kameleoon over 5+ years

Providence, one of the largest not-for-profit health systems in the US, needed to improve digital patient experiences while adhering to strict HIPAA compliance and integrating with its existing tech stack. They chose Kameleoon's web experimentation platform to meet these challenges and power their testing program.

The solution from Kameleoon provided a HIPAA-compliant, BAA-ready platform that scaled from initial client-side A/B testing to include server-side feature experimentation and personalization. By integrating natively with Adobe Analytics and Tealium, Kameleoon helped Providence reduce friction in patient journeys, making it easier for patients to search for care and schedule appointments. The long-term partnership, spanning over five years, has allowed Providence to confidently test and learn, improving patient access and outcomes.

Providence