Case Study: UNIQA Insurance modernizes appointment management with jrni Calenso

Uniqa Insurance saves hours daily with JRNI’s Calenso for appointment management

Uniqa Insurance, an international insurer, faced significant challenges with its outdated appointment management system. Their previous solution, Microsoft Bookings, led to inefficient manual workflows, media disruptions in the customer journey, and a lack of integration across its complex operations in more than 20 countries. To modernize this process, Uniqa turned to vendor JRNI and implemented its Calenso platform for digital appointment management.

JRNI's Calenso solution provided an omnichannel booking platform that was deeply integrated with tools like Unblu for secure video consultations. This implementation automated communication, provided intelligent location management, and delivered comprehensive real-time reporting. As a result, Uniqa significantly improved customer experience, increased operational efficiency with daily time savings for staff, and achieved higher conversion rates in their sales funnel. The solution from JRNI provided a scalable, data protection-compliant system that met all of Uniqa's specific requirements.

Uniqa Insurance