Case Study: Harry Rosen, Inc achieves scalable, high-conversion appointments and boosted online sales with JRNI

Tailored shopping experiences that best suit the customer

Harry Rosen, Inc is a 67‑year‑old international men’s boutique operating 17 stores across Canada with a robust eCommerce presence. Faced with a manual booking process that couldn’t scale across locations or support virtual service during the pandemic, Harry Rosen, Inc sought an appointment solution that gave customers and clothing advisors control, integrated with Office 365, and could be deployed quickly—leading them to select JRNI and its JRNI Appointments product.

JRNI deployed JRNI Appointments across all stores, added virtual appointment capability, and provided analytics and calendar integration so advisors could manage bookings and prepare for visits. As a result, Harry Rosen, Inc now averages 100+ appointments per day (250+ advisors, 3–5 appointments per advisor per week), saw weekly appointments more than double since May 2020, achieved ~70% conversion rates, reduced no‑shows/cancellations to under 10%, and helped triple online sales in 2020—demonstrating measurable business impact from JRNI.

Harry Rosen, Inc

Alan Whitfield

Executive Vice President of Store Operations