Case Study: Santander Bank boosts appointments, events, and queue management with JRNI

Santander transforming personalized interactions across financial services

Santander Bank, a leading global financial institution, wanted to improve personalized interactions across its branches while handling walk-ins, scheduled appointments, and high-demand events more efficiently. To address these challenges, Santander partnered with JRNI and its In-Person Interaction Platform to streamline branch operations, manage client flow, and better support high-value customers.

JRNI implemented appointment scheduling, queue management, event coordination, and real-time staffing optimization to create a more seamless in-person experience. The results included a 20% increase in appointment attendance, a 15% reduction in wait times, and a 30% increase in event attendance, while also helping reduce customer wait times by 25% during peak periods.

Santander Bank