Case Study: Sanitas Krankenversicherung achieves faster, more efficient appointment booking with JRNI

Sanitas Krankenversicherung books appointments in under 60 seconds with JRNI

Sanitas Krankenversicherung, one of Switzerland's largest health insurers, sought to modernize its consultation process and make it easier for its 849,000 customers to book appointments. The company partnered with vendor JRNI and implemented its digital appointment management solution to create a more efficient and accessible customer experience.

JRNI implemented a streamlined online booking platform for Sanitas, featuring multiple consultation types and automatic language recognition. This solution allowed customers to secure a binding appointment with an insurance advisor in under 60 seconds. The vendor's technology significantly improved the digital consultation process, leading to more efficient operations and enhanced customer loyalty for the insurer.

Sanitas Krankenversicherung