Case Study: Pro Infirmis improves accessible appointment booking with jrni

Pro Infirmis enables 24/7 barrier-free appointment booking with JRNI

Pro Infirmis, the leading specialist organization for people with disabilities in Switzerland, needed to make its individual consultation services more accessible. Their challenge was to offer a self-determined and barrier-free way for people to book appointments, independent of telephone times and opening hours. To address this, they partnered with vendor JRNI to implement its online appointment booking solution.

The JRNI solution allowed customers to book face-to-face or telephone consultations directly through the website by viewing advisor availability in real time. This provided a flexible, 24/7 booking service with automatic confirmations and reminders. For Pro Infirmis, the JRNI implementation significantly reduced administrative workload, creating more time for actual consultations and improving efficiency for its advisory team.

Pro Infirmis