Case Study: Planzer Transport AG achieves more efficient appointment scheduling with jrni

Planzer Transport AG handles 400 monthly appointments with JRNI

Planzer Transport AG, a large Swiss transportation company, faced significant inefficiency in its customer notification and appointment scheduling processes. These relied on time-consuming phone calls, postcards, and manual emailing of Word document authorizations. To address this challenge, Planzer partnered with JRNI to implement its digital appointment management solution.

By implementing JRNI's flexible and web-based solution, Planzer digitized its appointment scheduling, eliminating paperwork and creating a transparent digital process chain. The results were highly successful, with administrative work minimized and an average of 400 appointments made monthly via JRNI in the first branch it was introduced. Crucially, approximately 80% of Planzer's customers adopted the tool, rating it as user-friendly. JRNI's solution significantly increased operational efficiency and was positively received by both the company and its customers.

Planzer Transport AG