Case Study: Orion Rechtsschutz-Versicherung AG streamlines appointment booking with JRNI

Orion Rechtsschutz-Versicherung AG cuts appointment admin work by over 60% with JRNI

Orion Rechtsschutz-Versicherung AG, an established legal protection insurer in Switzerland, faced challenges with its manual process for scheduling legal advice appointments, which was inefficient and created delays for both customers and its back office. The insurer partnered with JRNI to implement its digital appointment solution to automate and streamline this process.

JRNI provided a multilingual, self-service booking platform that allowed customers to independently schedule appointments online. This solution significantly reduced administrative work by over 60% and led to noticeably higher customer satisfaction. The implementation also relieved the back office and improved service availability, enhancing Orion's image as a digitally competent insurer.

Orion Rechtsschutz-Versicherung AG