Case Study: Groupe Mutuel achieves efficient appointment triage with jrni

Groupe Mutuel automates scheduling for 2,800 employees with JRNI

Groupe Mutuel, a major Swiss insurer, faced the challenge of efficiently managing the numerous daily appointments made by its employees and call center staff. Their goal was to automate communication between their various systems, including Active Directory, calendar, and CRM.

JRNI implemented a fully automated appointment management solution that seamlessly integrated with Groupe Mutuel's Microsoft Azure AD Single-Sign-On and CRM. This provided an ideal overall solution for efficient triage and streamlined scheduling. The result was a highly tailored booking process that increased operational efficiency. JRNI also provided continuous optimization and personal support, which the customer praised for its high technical expertise and collaborative fun.

Groupe Mutuel