Case Study: Canton of Basel-Landschaft streamlines appointment scheduling with JRNI

Canton of Basel-Landschaft digitizes 45,000 annual appointments with JRNI

The Canton of Basel-Landschaft faced a significant administrative challenge, with staff at offices like its debt enforcement and bankruptcy department manually handling 50,000 annual appointment and rescheduling calls. This inefficient, telephone-based process consumed vast resources and was plagued by missed appointments. To digitize this process, the canton partnered with vendor JRNI to implement its digital appointment management solution.

By implementing JRNI, the canton enabled citizens to self-schedule and reschedule appointments online, such as for debt enforcement seizures or to obtain foreigner ID cards. This solution massively reduced the administrative workload for staff. The project was so successful that a standardized JRNI service was made available for quick and easy introduction across all of the canton's departments.

Canton of Basel-Landschaft