Case Study: SurveyMonkey achieves simpler, faster customer research with Join.me

Join.me Simplifies Customer Research

SurveyMonkey, the world’s largest online survey company with a global user base of 25 million and more than 700 employees across eight offices, needed faster, more reliable ways for researchers to gather and share customer feedback. User Researcher Nick Inchausti faced the challenge of running efficient interviews and turning qualitative conversations into actionable insights across a distributed team.

Nick adopted join.me to streamline scheduling, record calls (video and audio), and share sessions with stakeholders. The tool’s Outlook plug-in, reliable one-click connections and archived recordings made interviews easier to run and review, and recordings are now regularly used to inform major, research-driven decisions—freeing researchers from connectivity worries and improving transparency across the organization.

SurveyMonkey

Nick Inchausti

User Researcher