Case Study: GYK Antler achieves reliable client presentations and zero support tickets with Join.me

GYK Antler - Customer Case Study

GYK Antler, an 84‑person advertising agency in Manchester, NH, relied on online meetings to present client stories but struggled with unreliable tools. Zoom and then Skype for Business produced persistent audio and connectivity problems, generating frequent IT support requests and frustrating clients — a situation that was costing the agency business.

After switching to join.me, onboarding proved fast and the platform was easy to use and dependable. Intuitive controls, a simple admin dashboard for quick rollout, and customizable meeting branding restored client confidence; IT tickets about online meetings dropped from about 5–10 per week to zero, enabling smoother presentations and supporting the company’s growth.

GYK Antler

Dustin Ruoff

IT Director