Case Study: Zoom achieves scalable growth, security, and centralized admin control with Jira Software

Zoom surpasses its growth goals with Atlassian Cloud products

Zoom, a cloud-first video communications company that scaled explosively during the COVID-19 pandemic, needed a secure, reliable way to support rapid growth without the overhead of managing servers or a proliferation of siloed tools. Facing dramatic increases in users and a mandate for strong security, uptime, and centralized admin control, the IT team required an integrated platform that would let them move fast while keeping compliance and usability intact.

Zoom implemented Atlassian Cloud — including Jira Software, Confluence, Statuspage, Trello, and Atlassian Access — to unify workflows, enable SSO/MFA, and rely on a 99.9% SLA-backed backend. The result: seamless company-wide adoption, reduced operational burden for IT, preserved performance and security during massive growth (including a 10x profit increase and $2B in added revenue in FY2020), and simpler centralized administration that freed the team to focus on customers.

Zoom

Gary Chan

Head of IT Infrastructure and Employee Services