Case Study: APRA/AMCOS achieves greater visibility, faster issue throughput and simplified administration with Jira Software

Why did APRA|AMCOS Go Jira

APRA AMCOS, the Australasian organizations that collect and distribute royalties for composers, songwriters and publishers, was struggling with an ageing in‑house system and a Lotus Notes tracker that made it hard to locate, prioritise or track Assistance Requests. Managers lacked reliable workload and SLA metrics across their development teams, and end users often lost sight of tickets they had raised.

They rolled out Jira (integrated with Confluence, Crowd, FishEye and Crucible) to 220 staff, migrated ~1,200 tickets via CSV and customised workflows to match their peer‑review and testing processes. The move cut administration, enabled single sign‑on, delivered rich time‑in‑status reporting and dashboards that exposed bottlenecks and workload distribution, improved communication and adoption, and resolved previous visibility and SLA issues.

APRA|AMCOS

Mark Atkins

Solution and Support Manager