Case Study: Vodeno streamlines support and saves time with Jira Service Management

Vodeno revolutionizes customer support with Jira Service Management

Vodeno, a Poland-based banking-as-a-service provider, needed a better way to manage growing customer and employee support demands. Its teams were struggling with manual, disconnected processes, separate internal and external support needs, and difficulty routing tickets efficiently, so they turned to Jira Software, specifically Jira Service Management, to scale support operations.

Jira Software helped Vodeno build a centralized support system with automation, templates, dynamic forms, reporting, SLA tracking, and integrations like HubSpot. The result was faster incident handling, better visibility, and a more personalized customer experience; the company reported handling 100 issues per day from day one, sending over 2,500 customer notifications monthly, and saving the equivalent of one full-time support role while saving dozens of hours each week.

Vodeno

Rafał Starzec

Subject Matter Expert and Jira Administrator