Case Study: United States Space Force achieves modernized mission assurance and saves 120 hours/week with Jira Software

United States Space Force - Customer Case Study

The U.S. Space Force, created to organize and equip space forces for national defense, needed to modernize mission-assurance tools when legacy, custom Launch Issue Tracker and Launch Verification Database platforms reached end of life. With launch tempo accelerating and strict DoD security requirements, the 5th Space Launch Squadron sought a faster, more maintainable solution that could scale with evolving mission needs.

Partnering with Atlassian Solution Partners Contegix and Silicon Mountain Technologies, the USSF built a tailored platform using Jira Software, Jira Service Management, and Confluence (deployed on Platform One), moving from concept to launch in under six months. The new toolset cut development time and costs, enabled self-service updates, centralized mission assurance, and delivered measurable impact — one squadron saved up to 120 data-processing hours per week and teams saw a 70% increase in launch tempo.

United States Space Force

Mike Downard

President