Case Study: United Airlines achieves 5x faster deployments and 99.95% uptime with Jira Software Cloud

United Airlines scales with speed on Atlassian cloud

United Airlines, one of the world’s largest carriers, faced rapid post‑pandemic growth and an ambitious 10‑year plan to add aircraft, staff, and digital services. To scale operations and improve customer experience, the airline needed to modernize its people, processes, and toolset to deliver digital products faster and with greater transparency across teams.

United migrated 5,000 users to Atlassian Cloud Enterprise (Jira Software, Confluence, Atlassian Access), choosing the cloud for security, scalability, and integrations. The move delivered measurable wins: 5x faster deployments (22 → 5 minutes), 80% faster agile coaching plan creation, 99.95% uptime, stronger access control and security, premium support, and improved analytics—freeing teams to focus on innovation.

United Airlines

Oxana Trotsenko

Chief of Staff of Digital Technology