Case Study: Udemy achieves centralized collaboration and saves ~2,400 hours of meetings annually with Jira Software

Udemy centralized collaboration with Atlassian cloud

Udemy, a leading online learning platform with about 1,500 employees, scaled roughly 4x in three years and struggled with fragmented tools and processes that hurt alignment, visibility and efficiency. Different teams used separate systems (Asana, Google Sheets, wikis, Slack), making it hard to answer basic questions about who was working on what and forcing frequent, costly meetings to get updates.

Udemy centralized work on Atlassian Cloud—Confluence, Jira, Jira Service Management—and added Loom for async updates, creating a single source of truth and standardized tracking for OKRs and roadmaps. The move connected 1,500+ employees on one work management solution, greatly improved cross-team collaboration and onboarding, and saved about ~2,400 hours of meeting time per year on OKR tracking alone.

Udemy

Shawn Kresal

Former Technical Program Management and Chief of Staff, CTO