Case Study: Toast achieves faster incident resolution and streamlined DevOps-Engineering collaboration with Jira Software

Toast helps restaurants stay alive and thrive with Jira Service Management

Toast is a Boston-based fintech that provides point-of-sale systems for restaurants. As the company scaled to serve more customers, its Engineering and DevOps teams relied on a patchwork of tools and Slack messages to manage incidents and service requests, making it hard to track work, notify customers, and coordinate responses.

Toast centralized on Atlassian—adding Jira Service Management, Jira Software, Confluence, Statuspage and Opsgenie with key integrations and workflow automations—to create a single source of truth. The change brought greater visibility, faster incident resolution, standardized change management and searchable runbooks, helped justify additional staffing, and accelerated collaboration and delivery across teams.

Toast

Maria Loughlin

Vice President Engineering and Business Systems Lead