Case Study: Switch.co achieves agile development and saves hours per week with Jira Software

Switch Communications benefits from agile development with JIRA Software

Switch Communications, a San Francisco–based provider of cloud telephony and unified text/voice solutions for enterprises, was struggling with a fragmented development workflow. The team relied on Asana, Gmail, Google Docs and SmartSheets, which made bug reporting, task tracking and follow-up cumbersome and inconsistent.

The development group adopted Jira Software to centralize planning, tracking and bug reporting. Teams map quarterly OKR milestones into Jira story backlogs, track timeframes in SmartSheets’ Gantt view, run weekly sprint check-ins, and use Jira’s release hub to generate release notes and retrospectives. As a result, the company has moved toward agile practices, gained clear project visibility via boards, and reclaimed hours each week previously lost to status meetings.

Switch.co

Hugo Romano

Product Manager