Case Study: Publicis.Sapient achieves rapid scaling and full ROI in 2.5 months with Jira Software

Scaling a digital agency with the Atlassian stack

Publicis.Sapient is a global digital services firm (23,000+ employees, 100 offices) that builds customer‑centric experiences for major clients like Lufthansa and Cadillac. Rapid user growth (2–3x annually) and highly customized project needs exposed the limits of their legacy, one‑size‑fits‑all systems, leaving teams and clients confused and projects at risk.

They built DOJO on the full Atlassian stack—preconfigured bundles (e.g., DOJO Light and DOJO Large), a Jira Service Desk customer portal, and automated provisioning—so teams can request and receive a ready project environment in 30–60 seconds. Today DOJO supports over 19,000 users, ~1.5 million issues and 1.2 million pages, launches 60–70 new project environments monthly, provides clear SLA visibility, and delivered full ROI in just 2.5 months.

Publicis.Sapient

Armin Mayrhofer

Product Manager