Case Study: Oscar Insurance achieves HIPAA-compliant, automated customer service with Jira Software

Oscar Insurance delivers best-in-class healthcare with Atlassian

Oscar Insurance, a New York–based healthcare disruptor that aims to make insurance simple and approachable, needed a better way to track interactions between customers, employees, and doctors. Its previous Salesforce setup proved time‑consuming, cumbersome, and inflexible, hindering customer service and internal support workflows.

Oscar replaced Salesforce with the Atlassian stack—Jira Service Desk, Jira Software, Confluence, HipChat, and Bitbucket—rolling the tools out across customer service, HR, Operations, Technology, and IT. The company automated processes with ChatOps (for example, bots that create web branches and manage VPN accounts), supported a DevOps culture, and maintained HIPAA/ACA compliance, freeing time and resources to focus on delivering improved healthcare.

Oscar Insurance

Sara Wajnberg

Technology Operations