Case Study: NEPTUNE Canada achieves scalable, transparent ocean-observatory operations and streamlined issue tracking with Jira Software

Ocean Science Project uses Atlassian’s Bug Tracker & Knowledge Management Tool

NEPTUNE Canada, based at the University of Victoria, runs a regional-scale underwater observatory off Vancouver Island that streams live seafloor data to scientists worldwide. The project needed a scalable way to manage software and instrumentation issues, coordinate dozens of internal staff and hundreds of external researchers, provide public and private collaborative spaces, integrate with an in-house data system (DMAS), and reduce email/version-control chaos while supporting single sign-on.

They replaced Bugzilla with Jira for flexible workflows and issue tracking and adopted Confluence for knowledge management and user-contributed content, integrating LDAP/CAS single sign-on and planning DMAS links. The outcome was clearer agile processes, transparent action-item tracking across 13 Jira projects and hundreds of Confluence users, robust document versioning, reduced email overhead, and improved collaboration and outreach for researchers.

Neptune Canada

Murray Leslie

Software Quality Control