Case Study: Nextiva achieves greater ITSM efficiency and performance with Jira Software

Nextiva is modernizing enterprise ITSM with elegant, automated change management using Jira Service Management

Nextiva, a leading business communications company known for its cloud phone systems and award-winning service, needed a better way to manage internal IT as its workforce nearly doubled in three years. The team was slowed by switching between tools and spending too much time on internal systems, making it harder to keep delivering the fast, reliable service customers expected. Jira Software helped Nextiva move to a more modern, cloud-based approach, using Jira Service Management Premium to support enterprise ITSM.

With Jira Software and Jira Service Management Premium at the center, Nextiva centralized its workflows onto an integrated cloud platform and automated change management. The result was significantly improved team efficiency and system performance, freeing staff to focus more on customer value and less on internal process overhead. This helped Nextiva maintain its 94% customer satisfaction rating and 90% recommendation rate while supporting future growth.

Nextiva

Max Hurst

Information Technology Infrastructure Manager