Case Study: NCR achieves accelerated delivery and enterprise-wide transparency with Jira Software (Atlassian)

NCR drives payment evolution with Atlassian

NCR, a 135‑year‑old fintech leader headquartered in Atlanta with 36,000 employees, needed to scale agile practices across a complex portfolio while moving away from manual spreadsheets and disconnected tooling. As engineering shifted from waterfall to agile, leaders found they lacked visibility, coordination, and the speed required to deliver payment innovations and meet customer expectations.

Working with Cprime, NCR adopted an integrated Atlassian stack—Jira Software, Jira Align, and Confluence—linked to Slack and GitHub to unify planning, execution, and documentation. The result: real‑time visibility and capacity planning, faster decision‑making, and measurable improvements—delivery cadence moved from months to daily, defect backlogs and resolution times dropped, NPS improved, and the company gained a scalable, cloud‑ready platform for continued innovation.

NCR

Arthur Meloy

Vice President of Innovation and Development Transformation