Case Study: GlobalGiving achieves faster disaster response and real-time team collaboration with Jira Software

Mobilizing disaster relief, GlobalGiving relies on HipChat

GlobalGiving is the first and largest global crowdfunding community for nonprofits, having raised over $228M since 2002 and supporting projects in 165+ countries. When disasters strike, the organization must mobilize instantly—coordinating field partners, connecting distributed teams, and keeping its website online to capture donations when every second counts.

GlobalGiving adopted Atlassian Hipchat (with Jira integrations) as a single source of truth for urgent projects, using dedicated disaster-response rooms, group video links, and automated integrations with its deploy toolchain. During the Nepal earthquake Hipchat enabled real‑time coordination across staff, field partners and international offices, speeding decision-making, cutting meeting overhead, boosting productivity, and helping the organization scale and optimize the donor experience.

GlobalGiving

Kevin Conroy

Chief of Product