Case Study: mgm technology partners achieves direct customer collaboration and greater project transparency with Jira Software

mgm technology partners uses Jira to connect development projects directly to customers

mgm technology partners is a Munich-based software firm of about 300 people that consults and builds solutions for clients across Europe. Facing frequent miscommunication, hidden project history and creeping requirements, mgm needed a way to involve customers directly in development work, centralize requirements and keep expectations aligned across short and long projects.

They adopted an Atlassian stack (Jira, GreenHopper, Confluence, FishEye) on a single instance with project-specific dashboards and roughly 800 internal and customer users. By giving customers logins to create and comment on issues, prioritize backlogs, approve fixes and even run tests, and by centralizing requirements and terminology, mgm increased transparency, reduced scope creep, improved expectation management and boosted customer ownership and satisfaction.

mgm technology partners

Alexander Weiss

mgm technology partners