Case Study: Mettle achieves faster product delivery and 100% product‑owner adoption with Jira Software

Mettle improves processes thanks to Jira Product Discovery and Jira Software

Mettle, part of NatWest, is a UK business bank focused on helping small business owners manage their finances. As the team scaled, project management and communication became fragmented—backlogs grew and multiple tools produced uneven results—making it harder to prioritise work and iterate quickly for customers.

Mettle implemented Jira Product Discovery alongside Jira Software to capture, prioritise and roadmap ideas, creating a single source of truth for product, engineering and design. The proof‑of‑concept rapidly became organisation‑wide (100% product‑owner adoption), improving cross‑team collaboration, visibility and decision‑making, speeding product delivery and delivering measurable productivity and business benefits.

METTLE

Charlie Duke

Senior Product Manager