Case Study: Escapia achieves company-wide collaboration and $250K annual licensing savings with Jira Software

Market leader HomeAway standardizes on Atlassian to drive business

HomeAway, the Austin-based market leader in vacation rentals with more than one million paid listings across 190 countries and 2,000+ employees, needed a way to track and manage software development, improve collaboration across distributed teams, and deliver strong customer support. The company faced challenges coordinating engineering, operations, customer service, and corporate functions as it scaled globally.

HomeAway standardized on Atlassian products—beginning with Confluence in 2008 and later migrating from Rally to Jira with Praecipio Consulting—then expanded usage to Jira Service Desk, Portfolio for Jira and Tempo Timesheets. Today roughly 93% of employees use Jira and 90% use Confluence to coordinate development, incident response, customer service and corporate functions; the move cut prior licensing costs by over $250,000 annually, enabled better cross-team visibility, and produced additional savings (tens of thousands) through improved capitalization tracking.

Escapia

Michael Kuhl

Senior IT Operations Manager