Case Study: Lumen achieves 200% throughput increase and reduced cycle times with Jira Software

Lumen unleashes productivity and joy with agile and Atlassian cloud

Lumen, a multinational technology company, faced slowing delivery and inconsistent processes after rapid growth and acquisitions left it with a patchwork of development tools and instances — a “Wild West” that hurt decision-making and cycle times. The organization needed to modernize and standardize ways of working to improve performance and employee experience.

Lumen launched an agile transformation and migrated teams to Atlassian Cloud—consolidating tools like Jira Software, Jira Service Management, Confluence, Jira Align, and Atlassian Access, and scaling training, value streams, and DevOps practices. The result: 200% higher throughput, shorter cycle times, stronger alignment and transparency, and happier employees and customers.

Lumen

Mai Lian Scarlett

Senior Director