Case Study: Johns Hopkins University achieves streamlined issue tracking and vendor collaboration with Jira Software

Johns Hopkins Well-Educated on the Benefits of JIRA

Johns Hopkins University, a leading research institution with nine academic and research divisions, faced the complex challenge of coordinating a major deployment of a new student information system while also supporting clinical groups that needed to track defects and collaborate with external vendors. The university required a scalable, secure, and user-friendly issue-tracking solution to manage workflows, change control, and cross-team communication.

Having used Jira since its early release, Johns Hopkins implemented it across the project and clinical teams. Jira centralized task and issue management, enabled one-click vendor collaboration via customized workflows, and grew into a searchable knowledge base—making it easier to find past resolutions, link related issues, and streamline problem investigation and resolution.

Johns Hopkins University

Geoffrey Corb

IT Director