Case Study: National Hockey League achieves streamlined issue tracking and organization-wide collaboration with Jira Software

Issue tracking, documentation & SSO at the NHL

The National Hockey League (NHL), the premier professional ice hockey league, needed a modern web and application stack to support a redesigned nhl.com and improve internal development processes. Key challenges included reliable bug tracking for multiple development teams, a central place for requirements and documentation, and scalable single sign-on/identity management for site logins, forums and premium content.

The NHL deployed Atlassian’s Jira, Confluence and Crowd: Jira provides out‑of‑the‑box issue tracking across several departmental projects (with minor workflow customizations), Confluence became an organically adopted enterprise wiki for requirements and documentation, and Crowd handles single sign‑on for all nhl.com logins and integrations via custom connectors. The result is streamlined development and documentation processes, broad internal adoption (hundreds of Jira users and even more Confluence users), and a scalable SSO solution serving the site’s large user base.

National Hockey League

Andrus Adamchik

National Hockey League