Case Study: Infobip achieves 24x faster incident response and higher deployment velocity with Jira Software

Infobip a billion dollar company Scale like a startup, standardize like an enterprise with Atlassian Data Center

Infobip is a global cloud communications unicorn that reaches more than 5 billion people across 190+ countries. Rapid international growth, diverse local compliance requirements, and fragmented tools created scaling pains—overwhelming alert noise, slow incident resolution, and the need to keep deployments fast while remaining auditable and secure.

Infobip standardized on Atlassian Data Center (Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie) with partner venITure and adopted scaled DevOps/LeSS practices to integrate development, incident, and change workflows. The integrated platform cut alert-to-action times from days to minutes (average down from three days to three minutes), delivered 24x faster incident response, reduced incidents, and increased deployment velocity while preserving compliance and traceability.

Infobip

Damir Prusac

Vice President of Engineering