Case Study: Friday Media Group achieves increased efficiency and transparency with Jira Service Desk (Jira Software)

Increasing efficiency at UK's largest independent media company with Jira Service Desk

Friday Media Group, the UK's largest independent media company with more than 80 websites and 10 publications and offices across Europe, was hampered by inefficient, fragmented request handling—teams relied on spreadsheets, Google forms, Word docs and multiple production tools. They needed a solution that was quick to implement, easy to use, and simple to roll out globally.

By standardizing on Jira Service Desk, Friday Media Group created a single global service desk where client requests are logged via a customer portal, automatically assigned to the right teams, and tracked from creation to fulfillment with built-in reporting. Since December the company has processed over 10,000 tickets, achieved greater efficiency and transparency with minimal training for 100+ reps, consolidated multiple systems into one, and improved forms and reporting.

FridayMediaGroup

Katie Balkham

Commercial Operations Manager, Friday Media Group