Case Study: CARFAX achieves enterprise-wide visibility and major efficiency gains with Jira Software

How to migrate with efficiency and visibility at all levels

CARFAX, the global leader in vehicle history data, grew its delivery team rapidly—adding over 100 people in four years—which exposed weaknesses in project management: teams used 3–6 disconnected tools, metrics were unreliable, code repositories were scattered, and the PMO struggled to demonstrate value and provide visibility for executives. The organization needed a single, scalable platform that added governance without hampering productivity.

Partnering with Cprime, CARFAX migrated from Mingle to an Atlassian stack (Jira and Confluence on AWS) through a three‑phase program of assessment, architecture/implementation, and change management including workshops and training. Adoption made Jira core to daily work, gave executives real‑time portfolio visibility, reduced downtime by 79% (saving >2,000 hours/year) despite a 300% user increase, and helped drive double‑digit revenue growth, ~90% customer satisfaction, and a stronger, more strategic PMO.

CARFAX

Aaron Hall

Director of Project Services