Case Study: National Bank of Canada achieves scalable, high-performance collaboration with Jira Software Data Center

How standardizing on Data Center led to a more open way of working

National Bank of Canada, a 23,000+ employee financial institution, was pursuing a people‑first cultural and digital transformation and needed better transparency and collaboration. As Atlassian adoption grew from a single team to thousands of users, server‑based Jira, Confluence, Bitbucket and Service Desk began showing capacity and performance limits that threatened availability for mission‑critical workflows.

The bank standardized on Atlassian Data Center, partnered with a Technical Account Manager, paused other work to plan the migration, and executed the cutover in a focused two‑day sprint. The result: reliable, horizontally scalable tooling (using AWS Quick Start) that supports ~6,000 users, faster response times for key actions, reduced silos, and improved team agility and visibility.

National Bank of Canada

Denis Boisvert

Atlassian Tools Product Owner