Case Study: Nextiva achieves $50K–$100K annual savings and faster, more secure development with Jira Software

How Nextiva uses Atlassian cloud to scale and deliver

Nextiva, a Scottsdale‑based business communications company of about 1,000 users, faced scaling challenges as it nearly doubled its workforce: fragmented tools, on‑prem Atlassian instances with performance and security issues, scattered documentation, and time lost to context switching that hindered productivity and service delivery.

Nextiva consolidated onto Atlassian Cloud—standardizing on Confluence, Jira Software, Jira Service Management, Bitbucket, Statuspage and Atlassian Access (with Okta SSO)—and built integrated DevOps and ITSM workflows, automation, and alerting. The migration (completed in under 24 hours after cleanup) improved security and system stability, eliminated timeouts, saved roughly 100 hours and $50K–$100K annually, and freed teams to focus on product and customer service while enabling scalable, unified collaboration.

Nextiva

Josh Costella

Senior Atlassian Solutions Specialist