Case Study: Kiva achieves streamlined collaboration and faster delivery with Jira Software

How Kiva collaborates to fund ambitions with Atlassian

Kiva is a global microlending non-profit that expands financial access for underserved communities, supporting over four million borrowers and two million lenders across 77 countries. Rapid growth and a hybrid nonprofit/financial-services tech environment created complexity—Kiva needed better onboarding, cross-team visibility, and a way to coordinate work across a distributed, asynchronous workforce.

Since adopting Atlassian as their work-management backbone, Kiva uses Jira Software, Jira Service Management, Confluence, and Statuspage (with integrations to Slack, GitHub, Jenkins, and Google Sheets) to centralize knowledge, manage projects, and streamline handoffs. The platform increased collaboration, sped delivery, reduced time spent searching for information, and boosted employee engagement (from 74% to 78%), helping teams stay aligned so Kiva can focus on funding more ambitions worldwide.

Kiva

Brit Heiring

Director of Communications